You may have noticed that their website changed very recently. It looks different, but is actually not much different at all, just a slightly different visual layout. However, for those of us trading sports events, they made one small change which is a pain in the ar5e for shortlisting football matches from ONE page, or coupon as it used to be called before this 'wonderful improvement'.)
They used to have a "Today" coupon which, funnily enough, did what it said. It showed all of today's games on one coupon, sometimes one page, sometimes 3 or 4 pages. Nice for us who work through quickly looking at the odds of the day's games, around 9-10am I would do it usually.
Now though, they changed things and I first noticed when I navigated (or tried to) to the day's football games as follows...
- Log in
- Click Exchange
- Click Football
I clicked TIME there, to try and sort by kick off times, expecting a long list, but only got a list of in play games, and games which are due to kick off within 60 minutes. There is no "Page 2" to go to.
I explained this to the apparent idiot I spoke to at Betfair, and his reply was "It's impossible to display all games as there are too many". I had to bite my lip very hard to avoid being kicked off the chat, but suffice to say, he is talking out of the wrong hole. I enlightened him to a couple of incredibly advanced ideas, namely....
- PAGE NUMBERING - I know, radical concept, and what they ACTUALLY DID FOR YEARS (grrr)
- Facebook Timeline style auto loading content as you scroll down. Now that WOULD be an improvement!
So after showing him the light, and explaining why his comment was utter horse manure, he then said 'its very easy, you just click on games by country or other filters.' At this point I chewed right through my lip and explained firstly that it's also effing easy to leave 5hit that works, WORKING and in place.
Thirdly, I told him if he had listened to a word I said about how TRADERS use the exchange, he would realise it is anything BUT "easy" to do what he is saying, when doing it fast, daily, for hundreds of games.
Clicking through countries etc is enough of a chore to turn thousands of traders away from their exchange. He didn't seem to give a damn about that, no surprises there, these people never understand this stuff in my experience. Nor can they be bothered to try.
It's the problem with monopolies, like Ebay or Paypal, when something is that big and has that much market dominance, they can effective stick up the middle finger to their users because where else will they go if they are unhappy? Yeah, like me, nowhere. But we can still give them an earful as often as possible, fair deal if you ask me.
He then tried to BS me with "just click on ALL". Which as you will see if you try, still does NOT show all. I tried to check if they understand English, ALL means ALL, not some. No joy there. I then asked if they understand what "Today" means, but clearly they don't.
My final suggestion was to make buttons which do what they say. He told me the Today button does show all todays games but only up to 60 minutes from KO, which as we vertebrates know, is NOT the same as ALL, it's anything but all. Their "ALL" button should say "All within 60 mins", their Today button should say the same (they do the same thing?!).
So, after being told it was "impossible" to list all today's games, I clicked on "Tomorrow" and HOLY COW...... They have achieved the "impossible", because when you do that, you DO SEE ALL games being played tomorrow!
Jesus, talking to these people is like pulling teeth. But I begged him to take my comments and pass them up the chain, and he said he would. With a bit of luck it might reach an amoeba. I am not holding my breath but I have got my fingers crossed for what its worth.
I can not express how much I hate change for the sake of change. I am all up for change when it improves something, or adds new functionality. But change just so stuff changes, looks "fresher", feels like it's in with the latest crowd etcetera, it drives me insane. If you are going to change something, make it BETTER!
Simpler idea still.. If you are going to make a navigation system, making it do what it says on the button is website 101. That's why my website doesn't go to the contact page when you click on home. Duh.
PLEASE COMPLAIN TO BETFAIR YOURSELF IF YOU CAN SPARE 5 MINUTES.
Maybe the 'About Us' link on Betfair should be directed Here. Oh no, that would go against their protocol of making links irrelevant and useless. 😀
Let's hope they sort this soon. Until then, doing your shortlisting the night before seems the best workaround for now, or enjoy clicking their nonsensical buttons.
Failing that, for some people they can probably manage with the 60 minutes to go list (i.e. 'ALL' button :D), but you won't know about a great trade at 8pm if its 2pm when you're trading. 🙁
I guess that's all the groaning you should get from me today! Have a gooden!